The Wilder Studios Privacy Policy

Introduction

The Wilder Studios Ltd (“we,” “us,” or “our”) is committed to respecting your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information. By using our services, you agree to the terms of this policy. For any questions or concerns, please contact us at [email protected].

1. Data Collection & Use

1.1 Type of Information Collected

We collect information necessary for providing a safe and personalized fitness experience. Information collected includes:

• Personal Details: Name, address, email, phone number, and payment details. Payments are processed by Stripe via our booking platform, Momence.
• Health Information: Health details relevant to your fitness and safety (e.g., injuries, health conditions) are collected to tailor class suitability.
• Technical Information: Usage data (e.g., IP address, browser type) gathered automatically to enhance your experience and improve our services.
• Cookies: Cookies and similar technologies to analyze website performance, optimize our marketing, and remember user preferences.

1.2 Source of Data Collection

• Personal and health information is collected through our third-party booking and payment platform, Momence, which securely manages and processes your data on behalf of The Wilder Studios. For more details on how Momence handles your data, you can review their Privacy Policy here: https://momence.com/webflow/documents/privacy-policy.pdf

2. Purpose of Data Use

2.1 Service Enhancement

• Class Suitability: We use health data you provide to match you with suitable classes, optimizing your safety and experience during training sessions.
• Personalized Recommendations: Data may be used to recommend classes and special events tailored to your fitness preferences and goals.
• Customer Service Optimization: Your data enables us to improve our services and communicate with you more effectively.

2.2 Marketing Communications

• With your consent, we may send targeted promotions and updates about studio events or special offers. You may opt out of marketing communications at any time.

3. Third-Party Service Providers

3.1 Data Processing by Momence

• Our booking platform, Momence, an American-based company, securely manages and processes data on behalf of The Wilder Studios, including payment handling through Stripe, which is headquartered in Ireland and the U.S.
• Roles of Momence and Stripe: Momence securely stores and processes all data, including health data, to manage bookings, billing, and communications, while Stripe handles the financial processing of payments.

4. Data Retention & Deletion

4.1 Data Retention

• We retain data for as long as it is needed for service provision and legal obligations. After three years of inactivity, we may delete your account information.

4.2 Deletion Protocols

• Data deletion requests can be submitted to [email protected], and we will coordinate with Momence to ensure removal of all personal information, subject to legal retention requirements.
• Periodic data reviews ensure compliance, removing data no longer necessary for service provision or legal obligations.

5. Data Security & Access

5.1 Technical Measures

• We use industry-standard encryption (such as SSL) to protect sensitive data during transmission and secure storage solutions to prevent unauthorized access.
• Employee Access: Access to personal information, including health data, is restricted to instructors at The Wilder Studios and only for the purpose of delivering appropriate services.

5.2 Data Protection

• We use firewalls, secure access controls, and regular audits to safeguard your information and ensure it remains protected.

6. Exercising Your Rights

6.1 Access, Correction, and Deletion Requests

• You may request to access, correct, or delete your data by contacting us at [email protected]. We will respond promptly in accordance with applicable data protection laws.

7. Cookies & Tracking

7.1 Types of Cookies Used

• Cookies used on our website may include session cookies for navigation and analytical cookies to understand how our website is used.
• Users can manage cookie preferences through their browser settings and opt out of non-essential cookies at any time. Specific opt-out information is available in our cookie policy.

8. Profiling and Automated Decision-Making

• We may tailor marketing content based on your class history or preferences, but we do not engage in automated decision-making.

9. Marketing Preferences

• By signing up with us, you consent to receive marketing communications, which you can opt out of at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected].

10. Age Limitation

• Memberships are only available to individuals 18 years and older. We do not knowingly collect data from individuals under this age limit.

11. Legal Basis for Processing

• Contract Necessity: Personal information is collected and processed to fulfill our contractual obligations in providing services.
• Legitimate Interest: We may process data based on our legitimate interest in improving services, enhancing customer satisfaction, and ensuring safety.
• Consent: Marketing communications and health information are processed based on your explicit consent, which can be withdrawn at any time.

Contact Information

If you have any questions about this privacy policy or how your data is handled, please contact us at:

• Email: [email protected]